The website https://www.zanui.com.au (the "Website") is owned and operated by
Marlin Management Services 2 Pty Ltd (ABN 83 619 244 398) (t/as and referred as
Zanui, "we", "our", "us" or the "Company").
We understand and appreciate that you may be concerned about your privacy and
the confidentiality and security of information we may gain about you online.
We are committed to protecting your privacy and to complying with the
Australian Privacy Principles in the Australian Privacy Act.
personal information collected by us and the use of such information. In this
policy, "Personal Information" means information or opinion about an
identified individual, or an individual who is reasonably identifiable in
accordance with section 6 of the Privacy Act 1988 (Cth).
Terms and Conditions http://www.zanui.com.au/terms-and-conditions/ (Terms and
letter, that term will be defined in the Terms and Conditions or elsewhere in
Terms and Conditions, you should not use the Website.
Personal Identifying Information Collected
We do not collect your personally identifying information unless you knowingly
provide the information, nor will your information be shared with other
companies for external non-Zanui marketing purposes.
Individually identifiable informationThe types of individually identifiable
information we collect will depend on the purposes(s) for which we are
collecting it. For example, we may ask for
- your name;
- contact details;
- identification information;
- payment and transaction details;
- history records of your communication and interaction with us;
details or history of preference, interests and behaviour relation to
transactions, products, services and activities on our Website;as well
as other similar Personal Information that is needed to register or
subscribe you to our services or offers. If we ever ask for
significantly different information, we will inform you. If you do not
provide certain requested Personal Information to us, we may not be able
to provide you with access to and use of the Website, provide you with
access to our other products and services, or to fulfil on or more of
our functions and activities applicable to you.
Non-identifiable information Non-identifiable information is data that have
never been labelled with individual identifiers or from which identifiers
have been permanently removed, and by means of which no specific individual
can be identified. When you visit our Website, our company servers may
automatically record non-identifiable information that your browser sends.
This data may include:
- your computer's IP address;
- browser Type;
- webpage you were visiting before you came to our Website
- the pages within zanui.com.au you visit
the time spent on those pages, items, and information searched on our
Website, access times, dates and other statistics. Non-identifiable
information is collected for analysis and evaluation in order to help us
improve our Website and the services and products we provide. This data
will not be used in association with any other Personal Information.
Collection of Personal Information
When we collect Personal Information, it is our usual practice to collect
this directly from you. We collect Personally Information that is
volunteered during registration of an account at the Website, use and access
some parts of the Website, or in response to specific information requests
explicitly presented to you, such as:
- Browsing our site;
- Saving an item;
- Registering on our Website;
- Logging into the Website once registered;
- Making a purchase from Zanui;
Contacting our Customer Care, either about an order or for any other
- Clicking on Zanui banners, hyperlinks or plugins; or
- during conversation with our team members.
Storing the Personal Information
We use a number of procedures and processes to ensure, where possible, the
security and integrity of your Personal Information. We protect your Personal
- Restricting access to Personal Information
Maintaining technology products to prevent unauthorised computer access
Securely destroying your Personal Information when it is no longer needed
for our record retention purposes.
We use 256 - bit SSL (secure sockets layer) encryption technology when
processing your financial details. 256-bit SSL is the industry standard. To
further secure your credit card, we also don’t keep details of your credit
card information, including the security code (or CCV number) that you need to
input in order to complete an order using your credit card. However, no data
transmission over the internet can be guaranteed as completely secure. Once
any information is in our possession, we will take reasonable steps to protect
that information from misuse, loss, unauthorized access, and modification or
disclosure. While we strive to protect such information, we cannot guarantee
100% the security of any information (personal or other) you transmit to us.
Therefore, we will not be liable for any breach of security or unintended loss
or disclosure of information due to the Website being linked to the Internet.
The Purposes of Collecting, Holding, Using and Disclosing Personal Information
We only collect Personal Information to the extent necessary to fulfil one
or more of our functions and activities, and will do so only by fair and
reasonable means. We collect your Personal Information so that we can carry
out the following actions (“Purpose”):
to provide you with products and services that you have requested from
to communicate with you, including about products and services,
competition results, special offers, and events which might interest
to answer your questions and provide you with information or advice;
to create orders, transaction records, agreements for the sale of
products or services, accounts, tax invoices or receipts;
provide your Personal Information to third parties that assist us in
providing products and services you have requested, such as delivery
service providers and fulfilment managers;
carry out administration, marketing, planning, fraud and loss prevention
activities, procurement, product and service development, quality
control and research to improve the way Zanui and our related bodies
corporate and service providers provide products and services to you;
- to consider and respond to complaints made by you;
to comply with laws or regulations or to comply with any directions
given by regulators or authorities. We will only use your Personal
Information for the Purposes for which it was collected and we will not
otherwise disclose your Personal Information without gaining your
consent except where such disclosure is required by law.
We collect aggregated information about you which informs us about our
users. This will allow us to enhance materials viewed by you and services
which we offer. The browser information we collect is used in an aggregated,
anonymous manner in our internal analysis of traffic patterns within our
Website. This information is used by us to administer and improve our
education and training products and services.
Third Party Service Providers
We engage a range of third parties to provide services and perform business
support functions for us. Some of those third parties need access to Personal
Information in order to provide the services or perform the functions we
require. Where we share your Personal Information with third party service
providers, they will be contractually bound to use the information only for
the purposes of providing the services or performing the functions required by
us and to store the information securely. Your Personal Information (such as
name, address and phone number) or your order and the products you purchase
will not be given or sold to any outside organisation for its use in marketing
or solicitation without your prior express consent.
Cross border disclosure
We may disclose personal information to overseas recipients, who are located
in places such as, the United States of America and other countries or
jurisdictions depending on the nature of the services those recipients provide
to us (for example storing data via a cloud service, or where our customer
relationship management system is hosted on servers located overseas, or where
delivery address information for online orders is managed via a third party
We use “cookies” when you visit our Site. It is a technology that enables us
to operate an efficient service and track the patterns of behaviour of
visitors to the Site. There are four main types of cookies – here’s how and
why we use them:
Website functionality cookies – these cookies allow you to navigate the
Website and use our features, such as “Add to Cart” and “Add to
Website analytics cookies – these cookies allow us to measure and
analyse how our customers use the Website, to improve both its
functionality and your shopping experience;
Customer preference cookies – when you are browsing or shopping on
Zanui, these cookies will remember your preferences (like your language
or location), so we can make your shopping experience as seamless as
possible, and more personal to you;
Targeting or advertising cookies – these cookies are used to deliver ads
relevant to you. They also limit the number of times that you see an ad
and help us measure the effectiveness of our marketing campaigns. By
using our Website, you agree to us placing these sorts of cookies on
your device and accessing them when you visit the Website in the
future. You can modify the settings on your device to prevent cookie
use. Please note by disabling cookies, your user experience may be
affected and you might not be able to take advantage of certain
functions of our Website.
Access to and Correction of Personal Information
Under the Privacy Act, individuals have a right to access their records. You
may ask us in writing to provide you with details of the Personal
Information we hold about you. We will endeavour to process your request as
soon as practicable.
You can update your Personal Information anytime by accessing your account
on the Website. If you wish for your Personal Information to be removed from
our database, please send us an email to firstname.lastname@example.org.
Complaining about a Breach of Privacy
questions, comments or complaints regarding our practices, or if you are of
by email to email@example.com.
You can find more information about privacy and the protection of your
Personal Information on the website of the OAIC at
Third Party Sites
Please be aware that other websites that may be accessed through our Website
may collect your Personal Information. The Website may contain links to other
websites. Please note that we are not responsible for the privacy practices of
these websites. When you leave our Website, you should familiarise yourself
with the privacy statement of that website prior to providing your Personal
collected by us or through our Website.
for use of the Website and forms part of the Agreement between you and us. We
Website, and will be effective immediately upon the posting of the revised
policy on the Website. By continuing to use the Website following any changes,
you will be deemed to have agreed to such changes. If you do not agree with
whole or part, you must terminate your use of the Website. This page was last
updated on 18 November 2019.