Payment Policy

When you are ready to purchase your items, click the Proceed to Checkout button. Please log in if you have an account with us, if you do not already have an account you will be prompted to create one. You can also create an account here.

On your payment screen you will see the total amount of items. Please add your payment method and billing address.

Zanui accepts a number of payment methods:

Visa     Mastercard     American Express     Zip     Afterpay     PayPal

How do I know my payment transaction is secure?

We ensure that every credit card transaction occurs within a secure environment. Zanui payment system has a 128-bit SSL security encryption. You can see the transaction is secure if you see a keylock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure.

Zanui is committed to a safe, enjoyable and smooth online shopping experience for all customers. For your safety, Zanui has implemented a payment security screening process. Confirmation of customer details on certain orders may be required prior to the order being processed. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order.

What is Zip?

Zip is a flexable payment solution where you can purchase on Zanui now and pay later. No upfront payments and interest free with flexible repayments of your choice. Zip comes with two payment types, ZipPay and ZipMoney.

What do I need to use Zip?

All you need is:

  • A valid email address and mobile number.
  • Be at least 18 years old.
  • Be an Australian Citizen or Permanent Resident.
  • Have a good credit history.

Learn how to apply for Zip Pay and Zip Money HERE

Fees & Interest

  • Zip Pay purchases are interest free, always.
  • Zip Money is interest free if you pay off your purchases within the interest free period.
  • Standard interest rate of 19.9% p.a applies after the interest free period.
  • The $6.00 monthly account fee is waived if you pay your balance by the due date.
  • If there's nothing owing on your account, there's nothing to pay and no fees.

Repayments

  • Choose from weekly, fortnightly or monthly payments to suit your lifestyle.
  • Repayments start from $40 a month and are based on your account's credit limit.

Returns & Refunds

If your item meets Zanui's returns policy, the purchase amount will be credited back to your Zip account.

When will my Zanui Order (paid for using Zip) be sent to me?

When you pay for your Zanui order using Zip, your order will be released for processing and dispatch as per any other order paid for in full at the time of order (eg. by credit card) and you can expect to receive your items according to current delivery option timeframes. Zip is a payment method only, so there will be no change to other processes (including delivery timings etc).

Who should I contact if I have questions about my Zip account?

You can first review Zip's Help Centre on their website at https://help.zip.co/en. If you require further assistance about your Zip account you can contact Zip directly by sending an email to hello@care.zip.co or by calling (02) 8294 2345 (8am - 8pm Mon - Fri and 9 - 6 Sat AEST).


What is Afterpay?

Afterpay is a payment plan that allows you to buy what you want today, receive it right away and pay it off over four fortnightly interest-free instalments.

What are the benefits of Afterpay?

  • Instant approval online
  • No sign-up fee or interest
  • All orders shipped right away
  • Repayment in 4 fortnightly instalments

How do I use Afterpay?

  1. Add items to your cart and checkout as normal.
  2. Select Afterpay as your payment method.
  3. Review and place the order – you will be redirected to the Afterpay website.
  4. Register or login to your Afterpay account.
  5. Verify your details and confirm.
  6. Once approved, Zanui will dispatch your order

What do I need?

  1. A Visa or MasterCard credit or debit card
  2. To be over 18 years of age
  3. An Australian residential address

More Information

  • Transaction value limits apply to Afterpay purchases made at Zanui; the maximum purchase amount is $2,000. There is no minimum purchase amount.
  • All new Afterpay customers are required to make their first payment at the time of purchase. For all other orders, payments will be made fortnightly and your payment schedule will be shown to you by Afterpay prior to confirming your purchase
  • If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid.

See all Afterpay FAQs


What is PayPal?

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.

How do I sign up for PayPal?

You can sign up for a PayPal account on PayPal's website.

Who do I contact if I have a problem with my PayPal account?

Unfortunately, we are not in a position to provide support on PayPal account problems. We kindly ask you to contact PayPal customer service directly.

When will my payment be deducted from my PayPal account?

Payment will be deducted from your PayPal account immediately after checkout.