1. Shipping

We know how important it is to you that you receive your product as soon as possible after purchasing it from Zanui. For those items that are in stock, we provide an estimated delivery time for each product on the product page. For those products that are made to order, or are not currently in stock, please see the estimated availability date for each product. We try and keep our stock levels updated at all times, but in rare circumstances items may have become unavailable. In these instances, we will notify you as soon as possible.

Once you add items to your cart, you will be asked to enter your postcode in order to appropriately calculate the shipping cost. Cost of delivery may depend on your location as well as weight and dimensions of the product.

At Zanui, we utilize the following shipping and delivery methods:

Australia Post

Many lightweight items in addition to small furniture items can be shipped via Australia Post. Our standard shipping arrangement will require a signature at delivery, however you can select an authority to leave at door during checkout. If you are not at home at the time of delivery, a card will be left in your mailbox and your parcel will be left at your local post office for pick up.

Couriers and Freight Companies

For larger items that cannot be shipped by Australia Post, we will ship them through one of several freight carriers. Our freight deliveries are to the doorstep and require a signature upon delivery to acknowledge that the items have been received in good order. Due to liability issues, the customer is responsible for bringing any merchandise into their home. As such, we recommend you have someone available to help you unload, unpack and install your furniture.

Items will be delivered to the address you provided while placing an order. If you provide a PO BOX as the delivery address, we may need to contact you for an alternative delivery address as some of our shipping partners are unable to deliver to a PO BOX. If you are purchasing furniture items, we suggest you provide a street address for delivery.

If, for any reason, our shipping partner is not able to successfully deliver your product(s), they should leave a card with instructions on how to either collect the product(s) directly from our shipping partner (in case of regular parcels) or to re-arrange the delivery (in case of larger items). In these situations, Zanui reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping costs or storage costs).

Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.

In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), Zanui reserves the right to cancel an order. Please contact us first if you'd like to check to see if your location may be subject to unusually high freight charges.

2. Change of mind returns

We want you to feel perfectly confident when buying on Zanui.com.au. Therefore, we give you the option to return any unopened, unused item in its original packaging, that you bought from us for any reason within 30 days of receiving the item.

Prior to returning your product, please either send an email to customer@zanui.com.au or call our customer service centre on (1300 668 317). In both cases, our specialists will provide you with all relevant guidelines to proceed with the return (e.g. shipping process). Please do not attempt to return any goods before speaking to our team, otherwise you may be responsible for shipping costs.

You may also be required to fill in a return form provided by us in order to proceed with the return process. Once we receive the items, we will fully refund you the amount you paid for the product(s) less the inbound and outbound shipping costs.

Please note that in case you are buying through our marketplace platform (buying directly from a supplier through our website), our supplier will contact you directly to handle the return. In case you are unable to reach an agreement with the supplier, we kindly ask you to contact Zanui on 1300 668 317 so we can assist you as much as possible. You will be notified on the final product page if your product is being sold through one of our marketplace providers.

3. Damaged or faulty returns.

You have 30 days to notify Zanui in the unlikely event that your item arrives damaged or faulty. Please send an email to customer@zanui.com.au (after which one of ours specialists will contact you), or directly call our customer service centre on (1300 668 317).

You may be required to fill in a return form and to send us images of the damage for further assessment. Once assessed and approved by our specialists, our customer service centre will contact you to proceed with the return process. Zanui will arrange a replacement part or item for you. If a replacement is not available, Zanui will provide you a store credit for the full sale price or a full refund to your original payment method. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).

We will not refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.

Please note that in case you are buying through our marketplace platform (buying directly from a supplier through our website), our supplier will contact you directly to handle the return. In case you are unable to reach an agreement with the supplier, we kindly ask you to contact Zanui on 1300 668 317 so we can assist you as much as possible.

4. Warranty claim

Zanui works closely with suppliers to ensure all products have appropriate warranties. Please email customer@zanui.com.au or call our customer service centre on 1300 668 317 to submit a warranty claim for assessment. We will then contact the supplier in order to finalise your warranty claim.

You may be required to fill in a return form provided by us and to send us images in order to further assess your claim. Once assessed by our specialists, our customer service centre will contact you to proceed with the warranty claim process.

Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).

We will not refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.