1. Shipping & Delivery
How long does it take for delivery?
Delivery time varies depending on the item(s), supplier and your location. We always aim to deliver regular parcels within 7 business days and special freight (e.g., furniture) within 15-21 business days. Each product(s) will have an estimated availability period indicated on the website.
How can I track my order?
Tracking your order at Zanui is easy! Just visit www.zanui.com.au/trackorder/ and enter your email address and your order number and click “track order”. You can find your order number at the top of your order confirmation email.
If you can’t find your order number, you can also track your order by entering your email address, last name and shipping postcode.
For some items, we are currently unable to provide live tracking. To track these items, we kindly ask you to call our customer service centre on (1300 668 317) or email email@example.com and quote your order number.
Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).
What if I am not home when my package arrives?
Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement. However, we may charge you for storage fees and associate shipping costs.
My items haven't arrived yet. What can I do?
Please allow up to 7-10 business days for regular parcels or 21 business days for special freight from the day you received the order confirmation. For parcels, you can track the shipping status of your product(s) in the Australia Post eParcel website (www.auspost.com.au/track/) with the tracking ID provided by Zanui. For special freight or any additional concern, please do not hesitate to call our customer service centre on (1300 668 317).
What does 'free delivery' mean for me?
Free shipping is available on selected products to selected areas. To see if you qualify for free shipping simply type your postcode into the field at checkout.
How do I change my shipping address after my order has been placed?
We kindly ask you to call our customer service centre on (1300 668 317).
How do I return my purchase?
Zanui is dedicated to provide the best customer support. If you wish to return an item(s), please send an email to firstname.lastname@example.org or call our customer service centre on (1300 668 317). We kindly ask you to have your purchase order number ready so we can find your order details in the most convenient way. Please refer to our Shipping & Return policy.
What is the return notice period?
Zanui provides its customers with a 30 days notice period for returns.
How long does it take for me to receive a store credit or refund?
After the approval/acceptance of your return, Zanui will grant you a store credit or refund within 30 days from the date we receive the returned item(s).
How will I be refunded?
Refunds are typically issued through the same transaction method you used in the original purchase.
For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. Should you wish to be refunded through a different method, please call our customer service centre on (1300 668 317).
What are the shipping charges in case of returns?
You can return your item(s) within 30 days of the purchase date. If the product(s) is not damaged or faulty, and you simply decided that you do not want it anymore, you will receive a full refund, less the inbound and outbound associated shipping costs. Shipping costs will vary according to the item(s), supplier and your location.
In the unexpected event of receiving a faulty product(s) or have a warranty claim, please contact us by email at email@example.com, or call our customer service centre on (1300 668 317). Photos may be requested to support the assessment of your claim. If the warranty claim is accepted, we will arrange a replacement, a store credit or a refund for the item(s), and cover all associated freight costs.
I need to return an item(s), but I don't have the original packaging. Now what?
In order to issue a refund or store credit, original packaging is required in instances where the customer has changed his mind or would like to exchange for a different item(s), size or colour. Please note that the item(s) must be unused and returned within 30 days of purchase.
If the item(s) is faulty, but the customer is no longer in possession of the original packaging the return claim can still be submitted.
3. Brands & Stock
The item I want is out of stock. What now?
Although we try to have a stock level that will keep up with expected demand, certain item(s) that are highly popular can exceptionally run out of stock.
Please contact customer service centre on (1300 668 317) and they will attempt to source the item(s) you desire, at no additional cost, or find a suitable alternative to the item(s) you are seeking.
Do you place item(s) on backorder?
No, your item(s) will not be placed on backorder. Although we avoid advertising product(s) that is no longer in stock, in the instance that your item(s) has sold out, you will be contacted by our customer service centre to arrange a store credit or refund if we are unable to source the item(s) from elsewhere.
Can I place an item on hold for purchase at a later date?
We provide you with the opportunity to create your own wishlist where you can select product(s) for further purchase.
How do I know if you carry a certain brand?
We kindly ask you to type the brand name in the search bar or to search for your brand directly on the “Brands” tab.
When can I expect new product(s) to be listed on your website?
We are constantly updating our product range so we invite you to visit our website frequently.
Do you offer a warranty on your product(s)?
Products are typically guaranteed by suppliers with a warranty of at least 12 month, otherwise Zanui provides its own guarantee. Please keep receipt of your purchase for warranty claims.
How can I provide feedback about a product?
We look forward to hearing feedback about our product(s). You can find section specifically designed for reviews on each product page. Additionally, please feel free to send us feedback to
Mail: Zanui, Level 3, 60-64 Reservoir Street, Surry Hills NSW 2010
Phone: 1300 668 317
Is there somewhere I can go to view the product prior to purchasing?
Unfortunately, we do not have a retail store and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the product(s), please do not hesitate to call our customer service centre on (1300 668 317).
I need personal assistance with my order. Who can I contact?
Our customer service centre is happy to assist you with your order on (1300 668 317).
How do I start a new account?
Please click on ‘My Account’, which is located on the top right hand side of the website. You will then be prompted to a new page where you will find the ‘Create a new account’ button on the left hand side. Click ‘Create a new account’ and fill in your details as requested before clicking ‘Submit’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
How do I update my details on my account?
Please click on the ‘My Account’ tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information; click on ‘Edit’ to update your details and ‘Save’ once you are finished to save these changes.
I am having problems ordering through your website. What can I do?
Our website is best supported by Internet Explorer and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer service centre on (1300 668 317).
What are cookies? Do I need to enable cookies in my browser?
Cookies aren't just for eating. They are also the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.
Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link in the top right hand corner of the page.
What payment types do you accept?
Zanui offers a great variety of payment methods: credit cards (Visa, Mastercard and American Express), paypal, Wallie, and Moneybookers
Is it safe to use my credit card on your site?
We strive to ensure that every credit card transaction occurs within a secure environment. Zanui payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if a keylock is visible in the bottom right corner of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured.
Why have I been asked to confirm my order?
Zanui is committed to a safe, enjoyable and smooth online shopping experience for all customers. For your safety, Zanui has implemented a payment security screening process. Confirmation of customer details on certain orders may be required prior to the order being processed. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order.
My credit card details are not being accepted. What's wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our customer service centre on (1300 668 317).
My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our customer service centre on (1300 668 317).
Are your prices in Australian Dollars (AUD)?
All pricing is in Australian dollars.
Do your prices include GST?
All prices include GST.
What is PayPal?
PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. About Paypal
How do I sign up for PayPal?
You can sign up for a PayPal account on PayPal website.
Who do I contact if I have a problem with my PayPal account?
Unfortunately, we are not in a position to provide support on PayPal account problems. We kindly ask you to contact PayPal customer service directly.
When will my payment be deducted from my PayPal account?
Payment will be deducted from your PayPal account immediately after checkout.
8. Privacy & Security
How do I know if Zanui is a safe online shop?
Do you keep my credit card details?
We do not store your credit card details.
Will my information be sold to third parties?
9. About the Company
How can I learn more about Zanui?
Zanui was introduced to serve people of Australia with a great range products. Here you will find Australia's largest range of of products with affordable pricing, excellent customer service and with a focus on building an enjoyable shopping experience.
We have also arranged a team of experts in different industries to give Australians a place to turn to for the latest trends, unique pieces and different styles.
Zanui was brought to Australia by European investors Rocket Internet, who is the founder of Zalando in Europe, Dafiti in Brazil, and Lamoda in Russia. Rocket Internet GmbH is the most successful e-commerce company in the world, responsible for the fastest growing e-commerce website in Europe.
What is your ABN?
711 5263 1171.
How can I contact you?
Phone: 1300 668 317
Where is Zanui.com.au located?
Our address is:
Level 3, 60-64 Reservoir Street
Surry Hills NSW 2010