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At Zanui, we utilize the following shipping and delivery methods:
Many lightweight items in addition to small furniture items can be shipped via Australia Post. Our standard shipping arrangement will require a signature at delivery, however you can select an authority to leave at door during checkout. If you are not at home at the time of delivery, a card will be left in your mailbox and your parcel will be left at your local post office for pick up.
The table below is a general guide of delivery times for parcels sent via Australia Post.
|NSW, Victoria, Canberra, Brisbane Metro||2 to 4|
|Queensland Country||2 to 6|
|Far North Queensland||4 to 13|
|South Australia||2 to 5|
|Perth Metro||4 to 5|
|WA Country, Alice Springs||5 to 9|
|Tasmania, Darwin||3 to 6|
|Tasmania Remote, NT Country||12 to 17|
Couriers and Freight Companies
For larger items that cannot be shipped by Australia Post. we will ship them through one of several freight carriers. Our freight deliveries are to the doorstep on the ground floor and require a signature upon delivery to acknowledge that the items have been received in good order. Due to liability issues, the customer is responsible for bringing any merchandise into their home. As such, we recommend you have someone available to help you unload, unpack and install your furniture.
Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), Zanui reserves the right to cancel an order. Please contact us first if you'd like to check to see if your location may be subject to unusually high freight charges.
Change of Mind Returns
Should you change your mind about a purchase you have made with us, you have the option of returning the item within 30 days of receiving your item for a replacement or full refund. We will require the item to be unused, and in its unopened and original packaging. Please contact our Customer Care centre on 1300 668 317 or email firstname.lastname@example.org to assist you with your return.
Damaged or Faulty Returns
In the unlikely event that your item arrives damaged or faulty, you have 30 days to notify Zanui for a replacement or a full refund. Please contact our Customer Care Centre on 1300 668 317 or email email@example.com to assist you with your return.
Please note, estimated shipping costs are based on the currently viewed product and your cart's contents with the postcode provided.
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