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All Zanui orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations.
Depending on the size of the items in your order, we utilise the following shipping and delivery methods:Small Items
Many lightweight items can be shipped via Australia Post. As soon as your item has left the warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement will require a signature upon delivery; however, you can select an option at checkout to leave the order at your door. If you are not at home at the time of delivery and you have not given an authority to leave the package, a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).Medium Sized Items
For medium sized items such as chairs or flat packed furniture that cannot be shipped via Australia Post, we will send them through one of several freight carriers. Our standard agreement with our carriers does not include a call to arrange a suitable delivery time. However, once your items have left the warehouse, you will be able to track their journey online.
Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.
Usually, our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in a reasonable order. However, if you anticipate that you might not be at home for your delivery, please select the option to leave the order at your door at checkout. Due to security and liability restriction of our carriers, the customer is responsible for bringing any of such merchandise into their home, so we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture.
If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery.Bulky and Fragile Furniture Items
Large furniture items are mostly shipped using a two men delivery service. Once your order has left our warehouse you will be notified via email. Unfortunately, online tracking is not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best. Upon delivery the drivers will carry your item into your room of choice.
Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.
Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss and will not be able to provide the service to carry the items into your home and you may need to have someone available to help you.
Change of Mind Returns
If you change your mind about a purchase, you can return the item within 30 days of having received it and opt for a replacement, store credit or a full refund. We will require the item to be unused and in its original packaging.
Small items can be returned for free through ParcelPoint Easy Returns or the post office. ParcelPoint allows you to return your item to hundreds of local stores such as pharmacies, convenience stores and newsagents – open weekends and after hours for your convenience. Please go to our FAQs page to check size and weight restrictions.Large Items
For any large item, please contact our Customer Care Team on 1300 668 317 or email@example.com to assist with organising your return. Please note that free online return bookings are not available for large items and returning large items may incur a postage fee.
Damaged or Faulty Returns
In the unlikely event that your item arrives damaged or faulty, please notify Zanui as soon as possible for a replacement, store credit or a full refund. Please contact our Customer Care Team on 1300 668 317 or email firstname.lastname@example.org to assist you with your return.
Please note, estimated shipping costs are based on the currently viewed product and your cart's contents with the postcode provided.
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