Please note our updated operating hours during this holiday season. DETAILS
Please note our Customer Care Team's operating hours over the holiday season. We will be closed on weekends and public holidays. On the 24th of December and 31st of December, we will be open from 9am to midday (AEST).
Items that we stock in our warehouse will be dispatched as usual. For items that come from our partners, please check the corresponding product page as dispatch times may change over the holiday season.
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At Zanui, we utilise the following shipping and delivery methods:
Many lightweight items in addition to small furniture items can be shipped via Australia Post. Our standard shipping arrangement will require a signature at delivery, however you can select an authority to leave at door during checkout. If you are not at home at the time of delivery, a card will be left in your mailbox and your parcel will be left at your local post office for pick up.
Couriers and Freight Companies
For larger items that cannot be shipped by Australia Post. we will ship them through one of several freight carriers. Our freight deliveries are to the doorstep on the ground floor and require a signature upon delivery to acknowledge that the items have been received in good order. Due to liability issues, the customer is responsible for bringing any merchandise into their home. As such, we recommend you have someone available to help you unload, unpack and install your furniture.
Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), Zanui reserves the right to cancel an order. Please contact us first if you'd like to check to see if your location may be subject to unusually high freight charges.
Christmas Returns Policy
We've extended our Returns Policy for Christmas 2014. Orders placed between 1st November 2014 and 25th December 2014 can be returned up until 31st January 2015.
Change of Mind Returns
If you change your mind about a purchase, you can return the item within 30 days of having received it and opt for a replacement, store credit or a full refund. We will require the item to be unused and in its original packaging.
For any large item, please contact our Customer Care Team on 1300 668 317 or firstname.lastname@example.org to assist with organising your return. Please note that free online return bookings are not available for large items and returning large items may incur a postage fee.
Damaged or Faulty Returns
In the unlikely event that your item arrives damaged or faulty, please notify Zanui as soon as possible for a replacement, store credit or a full refund. Please contact our Customer Care Team on 1300 668 317 or email email@example.com to assist you with your return.
Please note, estimated shipping costs are based on the currently viewed product and your cart's contents with the postcode provided.
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